Return & Refund Policy
Last updated: June 22, 2026
Return Window
We offer a 7-day return window from the date of delivery for most products. Items must be unused, in original packaging, and in the same condition as received.
Eligible Items
- Items that are defective or damaged on arrival
- Items that are significantly different from the description
- Wrong items delivered
Non-Returnable Items
- Perishable goods (food, flowers)
- Personalised or custom-made items
- Digital products and software
- Intimate or sanitary goods
- Items on sale or marked as non-returnable
How to Initiate a Return
- Log in to your account and go to My Orders.
- Select the order and click Request Return.
- Select the items and reason for return.
- Submit the request — our team will review it within 24–48 hours.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection. If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchange
We currently offer exchanges for defective or wrong items only. Please contact our support team to arrange an exchange.